Top of the Rock Customer Service ~ by Chick-Fil-A's Joe Weber

Description

How do you set your self apart and stand out from the crowd, plain and simple exceptional customer service.
Good customer service every day by every single member of your team is vital to the overall health and well-being of your business.  Excellent customer service pays big dividends.

1.  Service is what customers remember.  Your employee “is” your company.  Through daily interactions, customers may remember your company fondly – or not. 
2. Customer service reflects heavily on your entire business.  If you offer great customer service, people assume you have great products – and vice versa.  Plus, they feel confident that if they experience a problem, you will give them the help needed. 
3. Excellent customer service shows customer you care.  Customers who feel as though a company cares about them are more likely to refer other and become repeat customers. 
4. It’s a great marketing angle.  When real-life customers task about how great your customer service is, those reviews and testimonials serve as a powerful marketing message.

 
How do we amp our team’s customer service?

This training is taught by Joe Weber, Owner/Operator of the Castle Rock Chick-Fil-A's.  Chick-Fil-A has achieved numerous awards for customer service excellence.  

Come learn from the expert on customer service.