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Loan Officer Assistant role FT

Posted: 09/01/2022

What You Will Do:

  • Take a complete application on the phone with the borrower or complete the creation of new loan application that comes in through the online portal.
  • Responsible for the file from application to close- gathering minimum required documents as well as conditional documents. 
  • Help borrowers with documents and disclosures.
  • Adds applicable Preliminary/UW conditions prior to Processing handoff. Work with processing and underwriting to address critical application challenges when they arise.
  • Responsible for meeting quality and quantity standards for each loan and customer.
  • Monitor critical key dates in Encompass to ensure information is obtained in timely fashion to meet deadlines.
  • Partner with borrower daily to request information and ensure completion of paperwork/documentation.
  • Ensure Loan Officer, processors, TC's, and borrower are kept updated throughout the loan process. Weekly pipeline meetings.
  • Provide support to the borrower as questions arise throughout the process.
  • Work within the CRM System Lead Management system.
  • Meet goals, SLA's, and KPI's at least 90% of the time – An “A-Player”
  • Other duties/tasks as assigned.

We Are Looking For Individuals Who:

    • Thrive in a fast-paced, high-accountability environment. This means that we meet, as a team weekly to review and assess our individual and collective performance.
    • Can keep up with the changing landscape of our industry. This means you understand and apply recent regulatory and guideline changes.
    • Partners with internal team members to bring loans to completion with speed, simplicity, and accuracy.
    • Understands how important the customer experience is throughout the process and work to constantly improve it.

Candidates WITHOUT the following will NOT be considered:

  • Must live in the Denver Metro area and be able to work in office
  • Education: HS Diploma or equivalent (Associates degree preferred)
  • Experience: Minimum of 1 years of experience as a Loan Officer Assistant or complete the 100 day onboarding training.
  • License/Certification: Yes, or able to obtain within 120 days
  • Highly organized, detail-oriented, and able to manage/execute multiple active projects.
  • Must have excellent interpersonal and verbal and written communications skills.
  • Attend online training to learn the lending processes, loan principles, and loan systems.
  • Ability to accurately complete basic to complex income calculations.
  • Ability to complete responsibilities and meet strict deadlines.
  • Ability to maintain a high level of professionalism, customer service, and communication with all parties involved.
  • Ability to establish & maintain effective working relationships with all internal and external customers.
  • Must possess strong organizational and problem-solving skills.
  • Must possess a high degree of personal accountability.
  • Ability to multi-task, focus and work efficiently in a fast-paced environment.
  • Ability to meet attendance requirements

What We Offer You:

    • Competitive compensation package- salary plus production bonus  $42,000 year base plus quarterly bonus up to $100k combined.
    • Benefits offered 
    • We offer 2 weeks of paid time off and 5 flex days
    • Business casual office environment- four days in office and one remote day per week
    • Technology, Tools & Processes; Marketing Strategies; and In-House Back Office Support
    • Clear 100-Day on-boarding program so you know exactly what success looks like from day one
    • Opportunities to move up quickly with unlimited income potential

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