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Guest Services Manager (FT)

ESSENTIAL DUTIES AND RESPONSIBILITIES: 
Works with the hotel General Manager to achieve and exceed guest satisfaction scores in all areas of the hotel.
Responsible for satisfaction scores for the front desk operations. Addresses any deficiencies in the area immediately.
Effectively trains guest service agents on proper front desk procedures.
Prepares weekly schedules for front office staff.
Address performance deficiencies of front office staff through coaching and disciplinary actions.
May be responsible for posting weekly guest satisfaction scores for hotel associates to see and review.
Ensures guest service agents are in compliance with clean, neat uniforms and name badges.
Required reports are timely and of a quality that can be shared with corporate.
Work directly with the General Manager to ensure rates are accurate and monitored daily.
Is proficient at managing inventory in the property management system.
Frequently reviews work generated by the night auditor.
Maintains regular attendance and is consistently on time.
Maintains high standards of personal appearance and grooming, which include compliance with the dress code.
Performs any other duties as requested by supervisor.

QUALIFICATIONS 
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization
Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages.
Ability to interpret and perform basic computer functions. Knowledge of Outlook, Word, and Excel.

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