Performs full performance level intensive case work services including case management, referral, placement, and assessment/evaluation which requires independent judgment and a significant understanding and application of professional principles and department standards.
Please Note: This position is posted as open until filled, review of applications will begin immediately and continue until a suitable candidate is selected.
Examples of Duties
ESSENTIAL DUTIES AND RESPONSIBILITIES: Performs case management activities involving complex, difficult, and complicated problems/cases, assess for safety and risk of individuals and families and develops an appropriate service and/or treatment plans, provides on-going counseling and referral services, and determines appropriate placement actions.
Conducts initial needs assessment, ascertains nature and extent of complaint, severity of problems, and potential dangers to individual/family, and elicits information to determine client's/family's medical, employment, economic, educational, and emotional history.
Reviews case records for client/family profiles, socio-economic history, financial and social problems, individual perspectives and perceptions, attitudes, behavioral, medical, and other factors, observes interactions of client and family members, and evaluates social information concerning families with unusual or chronic social services problems.
Develops and implements a treatment plan to provide a variety of social services referrals and to define goals and objectives, determines need for social, behavioral, medical, and/or, psychological services, provides crisis intervention, refers clients to support agencies, and monitors individual and family progress, cooperation, and acceptance of services.
Serves as a member of an interdisciplinary team, participates in defining, establishing, and implementing treatment goals and plans, and provides and group work services.
Establishes, maintains, and coordinates services and activities with relevant community agencies, monitors and evaluates activities of agencies contracted to provide a variety of social services, and evaluates progress of placements and/or other services.
Represents the department in accordance with Title 19 of the Colorado Children's Code and Volume 7.
Prepares case records, reports, and documents and complies with state and federal standards in providing case documentation in the Colorado Trails system. Drives a vehicle to various locations on County business, must maintain a valid driver license and an acceptable driving record.
Testifies in court by providing expert and non-expert testimony and prepares comprehensive reports that all the court to make findings and recommendations that affects court-ordered treatment plans.
Participates in after-hours and holiday coverage as needed and designated by the supervisor. Though this is not a consistent requirement, it could be required if coverage for the designated after-hours caseworkers is needed.
Performs other duties as assigned.
SUPERVISORY RESPONSIBILITIES: This position has no supervisory authority.
Education and Experience Requirements: A Bachelor's degree with a major in a human behavioral science field and one year of professional caseworker, case management, or human services experience in a public or private human services agency; or, a Bachelor's of Social Work degree and successful completion of an approved field placement in a county department of human services; or, a Master's degree in social work or human behavioral sciences field.
In order to meet the minimum educational requirements of a human behavioral science degree, the applicant must have a degree with major course work (equivalent to 30 semester hours or 45 quarter hours) in either development of human behavior, child development, family intervention techniques, diagnostic measures or therapeutic techniques such as social work, psychology, sociology, guidance and counseling, and child development from an accredited institution.
Individual must successfully complete (or be waived by the Colorado Department of Human Services) all mandatory new child welfare case worker training within the first four (4) months of employment. Must maintain the required 40 hours annual child welfare training. Individual must complete any state or county required child welfare or adult protection training.
A valid Driver License and an acceptable driving record is required.
Competencies, Knowledge and Skills: Integrity/Honesty-contributes to maintaining the integrity of the organization, displays high standards of ethical conduct, understands the impact of violating these standards on an organization, self, and others, and is trustworthy.
Reading- understands and interprets written material including technical material, rules, regulations, instructions, reports, charts, graphs, or tables and applies what is learned from written material to specific situations.
Writing- Recognizes and use correct English grammar, punctuation, and spelling, communicates information in a succinct and organized manner, produces written information which may include technical material that is appropriate for the intended audience.
Self Management- Sets well-defined and realistic personal goals, displays a high level of initiative, effort, and commitment towards completing assignments in a timely manner, works with minimal supervision, is motivated to achieve, and demonstrates responsible behavior.
Interpersonal Skills- Shows understanding, courtesy, tact, empathy, and concern, develops and maintains relationships, may deal with people who are difficult, hostile, and/or distressed, relates well to people from varied backgrounds and situations, and is sensitive to individual differences.
Oral Communication- Expresses information to individuals or groups effectively taking into account the audience and nature of the information, makes clear and convincing oral presentation, listens to others, attends to nonverbal cues, and responds appropriately.
Problem Solving- identifies problems, determines accuracy and relevance information, and uses sound judgment to generate and evaluate alternatives to make recommendations.
Planning and Evaluating- Organizes work, sets priorities, determines resource requirements, determines short or long term goals and strategies to achieve them, coordinates with other organization or parts of t an organization, monitors progress, and evaluates outcomes.
Decision Making- Makes sound, well-informed, and objective decisions, perceives the impact and implications of decisions, commits to action even in uncertain situations to accomplish program, and causes change.
Reasoning- Identifies rules, principles, or relationships that explain facts, data, or other information, analyzes information, and makes correct inferences or draws accurate conclusions.
Teamwork- Encourages and facilitates cooperation, pride, trust and group identity, fosters commitment and team spirit, and works with others to achieve goals.
Diversity- Is sensitive to cultural diversity, race, gender, and other individual differences in the workforce.
Customer Service- Works with customers to assess needs, provide assistance, resolve problems, and satisfy expectations, know products and services, and is committed to providing quality products and services.
Flexibility- is open to change and new information, adapts behavior or work methods in response to new information, changing conditions, or unexpected obstacles, and deals effectively with ambiguity.
Conflict Management- Manages and resolves conflicts, grievances, confrontations, or disagreements in a constructive manner to minimize negative personal impact.
Stress Tolerance- Deals calmly and effectively with high stress situations (for example, tight deadlines, hostile individuals, emergency situations, dangerous situations).
Attention to detail- Is thorough when performing work and conscientious about attending to detail.
Learning- Uses efficient learning techniques to acquire and apply new knowledge and sills and uses training, feedback, or other opportunities for self-learning and development.
Information Management- Identifies a need for and know where or how to gather information and organizes and maintains information or information management systems.
Knowledge of interviewing techniques sufficient to elicit information.
Knowledge of crisis intervention theory sufficient to be able to perform the duties related to the work assignment.
Skill in making decisions in emergency situations where there is no opportunity or time to seek supervisory assistance or conduct significant analysis of the options.
The ability to successfully complete pre-employment screening including but not limited to: reference checks, criminal background (to include fingerprinting through a national data base), motor vehicle record, degree verification, and drug screen is required.
SUPERVISION RECEIVED: Under general and routine supervision, the employee receives assignments and is expected to carry them through completion with substantial independence. Work is reviewed for adherence to instructions, accuracy, completeness, and conformance to standard practice or precedent.
CONSEQUENCE OF ERROR: Work is characterized by potentially difficult decisions in determining services for clients from a variety of alternatives. Decision-making is more difficult due to the complexities of the situations in which clients find themselves. Each case requires judgment to determine the most appropriate case and intervention plan to fit the situation. Guidelines used to govern work primarily include Volume VII of the Social Services Manual. Other appropriate guidelines include: Title XX of the Social Security Act, the Medicaid law, HCBS, the Older American's Act, and Volume IV of the Department of Social Services. Must have knowledge of civil, criminal and juvenile legal systems.
INDEPENDENT JUDGMENT: Work is highly independent under the direct guidance of a supervisor. Worker chooses courses of action in consultation with supervisor and others as appropriate. Incumbent has wide range to use individual judgment in selecting the proper means to achieve the desired results. The worker impacts the community interest by preventing institutionalization, preventing harm to client's physical or emotional status, and strengthening the family systems.
Protection to the neglected, abused and/or exploited helps to insure the safety and well being of clients.
CONTACTS: This position has daily contact with the public, county officials, county employees, community organizations, and other human service providers.
GENERAL WORK ENVIRONMENT:
· Contact with clients under a wide variety of circumstances.
· Subject to varying and unpredictable situations.
· Subject to many interruptions.
· Pressure to multiple calls and inquires.
In the event of an emergency/disaster in or near the County, all County employees are expected to make every effort to be available to assist the County Manager, Elected/Appointed Officials and Department Directors to ensure the continued operation of any and all necessary County functions. This may mean being available to perform additional duties and hours beyond what is normally required. In the event that an exempt employee does work more than 40 hours a week in support of County operations during an emergency, such employee may receive overtime or other appropriate wage compensation in accordance with existing County policies or at the discretion of the County.