We're looking for a qualified Technology Analyst I who can perform regular maintenance, trouble-shooting and repair of PC's at all locations in the District. Salary: $20.03/hour Job Type: FT/40 hours/week
Might that be YOU??
The Technology Analyst I position performs regular maintenance, troubleshooting and repair of PC's at all locations in the District. The position serves as a liaison within the District for first-level information systems problem management and trouble shooting. Work is performed under general supervision.
| Examples of Duties:
- Supports DCL staff with day-to-day, first-level technology questions and needs through the District's Help Desk. Performs regular maintenance, troubleshooting and repair of PC's at all locations in the District. Relies on supervisor, advanced in-house personnel, or vendors to resolve complex software, hardware or telecommunications problems.
- Performs setup and installation of computer hardware and software. Assists with software upgrades.
- Occasionally performs informal training and support of District staff in basic computer applications.
- Logs, tracks and closes staff requests for technology assistance through the Help Desk. Work orders include any request to repair, build, or change technology products and services.
- As directed by supervisor and through training and documentation, provides routine maintenance for District PCs and peripheral devices.
- As directed by supervisor and through training and documentation, replaces routine PC and peripheral parts and components - keyboards, printers, and terminals.
- In keeping with District projects and the IT work plan, installs software and applies relevant upgrades and patches. The incumbent relies on documentation and spot training to accomplish installs and upgrades.
- Maintains a database of the District's hardware and software inventory.
- As directed by supervisor, records a variety of information about District technology systems.
- Provides proactive and professional service to all internal customers and vendors.
- Performs maintenance tasks on the District's public computing service.
- Performs maintenance tasks on automated circulation systems: check-out, check-in, interfaces, and automated materials handling systems.
- Performs maintenance tasks on laptop dispensers, tech toys, people counters, door access, time clocks, digital signs, catalog stations, security cameras and A/V systems.
- Sends out staff notifications on IT outages.
- Creates positive experiences for library patrons by effectively and efficiently performing job tasks; presents a positive image of the library in attitude, communications and appearance while performing duties in both the public and staff areas.
- Performs other work duties as assigned.
- Possesses knowledge of routine PC hardware and software installation and trouble-shooting for a variety computer applications. Demonstrated knowledge with workstations, operating system software, and related gear.
- Familiarity with working in an Active Directory environment.
- Must possess routine or simple knowledge of printer diagnoses and repair.
- Must demonstrate knowledge of key library systems or demonstrate the ability to acquire knowledge of library circulation systems, public-access computing systems, and with self-service and RFID systems.
- Demonstrated work ethic and the ability to work independently.
- Possesses a proactive public service initiative, strong communication skills; and a demonstrated aptitude for performing informal training and user-support.
- Must have ability to exhibit effective communication skills with library staff and patrons, especially in tense or high-stress situations.
- Exhibits the ability to repeat tasks demonstrated by supervisor or subject-matter-expert for routine workstation hardware repair.
- Must have the ability to use computer imaging software tools like Acronis for mass deployments.
- Must be able to follow maintenance instructions and trouble-shooting documentation for the library's public workstation management system, and self-checkout systems.
- Must be able to follow maintenance instructions, installation instructions, and trouble-shooting documentation for the library's integrated system client, ancillary products, and automated materials handling system.
- Must have the ability to use remote support tools for support RDP, TeamViewer, and VNC.
- Must possess a valid driver's license, as regular travel between library branches is required.
- Practices correct lifting, pushing, and stretching methods. Follows safety when working with electrical equipment including proper grounding techniques to prevent electrical shock. Seeks assistance when unsure of the safety procedure to follow. Follows Staff Handbook on driving safety when on District business.
- Must have the ability to learn and become proficient in functions and technology required to perform job duties, working effectively independently or as part of a team to complete tasks as assigned.
- Must communicate effectively using English. Must read, write and understand English at a level appropriate to the position.
- Computer Skills: Must demonstrate proficiency in computer use including internet, email, Microsoft Office Products (or equivalent). Keyboard skills required at an equivalent of typing 50 words per minute with minimal errors. Must be able to learn and become proficient with equipment and software programs as required to effectively and efficiently perform assigned duties.
- Physical Abilities: Must have the physical ability, stamina, mobility and manual dexterity to: Support the technical requirements of a seven-day-a-week library. Work at computer workstations, repetitively for extended periods. Stand, walk, grasp, climb, bend, squat, kneel, crawl, work above the shoulder, and read a minimum 8 point font, regularly. Access and transport relevant materials or equipment up to 40 pounds, regularly. On a regular basis, tolerate residual smoke, dust, or foreign substances on materials. Occasionally, may work at heights up to 30 feet or in confined space.
| Supplemental Information:
- Education: A minimum of two years of college with emphasis in technical computing coursework, workshops, or certificate programs is desired.
- Experience: 0 to 2 years, desktop and technical support training, or work experience that demonstrates the ability to support the District's critical technologies.
An equivalent combination of education and experience may be considered.