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Statistics report that chamber members have the highest rated customer service in the industry. Membership is a great investment in the future of Castle Rock, Douglas County and your business. See how you can get connected to our business community, Join Today!
Biz Builder - Customer Service: Connecting People
Date and Time
Thursday Aug 1, 2019
11:00 AM - 1:00 PM MDT
Thursday, August 1st, 2019, 11:00 am to 1 pm
NOTE: Lunch is not served at this event! But, feel free to bring your own.
Location
420 Jerry Street
Castle Rock, CO 80104
Fees/Admission
Free to Chamber Members
$25.00 for Non-Members
Contact Information
David Uekert
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Description
Customer Service: Connecting People
How do you connect with customers today? Is a smile still “worth a thousand words”? How impactful is the online connection?
This workshop will answer those questions and more! Let’s talk about the power of face to face interactions today, how to connect with customers online, and what - if anything - has changed with customer service today!
Workshop Presenter: Susan Thayer, local Castle Rock entrepreneur
A graduate of the University of Colorado, Susan Thayer has been an Entrepreneur since the age of 25. Focusing mainly on franchising, Susan has experience in management development, advertising, and marketing for multiple franchise companies that include: Mail Boxes Etc./The Ups Store, Sport Clips, and Keller Williams Action Realty.
As an active volunteer of the Castle Rock Chamber of Commerce, Susan served as the chair of the Young Professionals Group, is a graduate of the 2009/2010 Leadership Douglas County Class, served on the Castle Rock Chamber of Commerce Board of Directors, conducted the Castle Rock Chamber of Commerce's Hospitality and Tourism Committee's Customer Service Trainings, co-hosted the Chambers weekly radio show, and received the Ping Lee Jung Memorial Volunteer of the Year Honor in 2012, as well as having been nominated for both Citizen and Business Person of the Year.
